Return & Refund Policy

At USA Flamant, we are dedicated to your complete satisfaction with every item you select from usaflamant.com. We understand that seeing our products in the context of your own home is essential. This Return & Refund Policy outlines the conditions, timeframes, and processes for returns and exchanges to ensure a clear and fair experience. Please read this policy carefully before making a purchase, as it is an integral part of your terms of sale.

Return Eligibility & Timeframe
We accept returns for most items within [Number, e.g., 30] calendar days from the date of delivery. To be eligible for a return, the item must be in its original, unused, and resalable condition. This means it must be free of any stains, odors, damage, or signs of wear. All original tags, packaging, and protective materials must be intact and included. We cannot accept returns on items that have been assembled, altered, specially ordered, or marked as “final sale” on the product page. For hygiene reasons, certain personal or intimate items may also be non-returnable.

Initiating a Return
To initiate a return, you must first contact our customer service team via the form on usaflamant.com to request a Return Merchandise Authorization (RMA) number. Returns shipped without an RMA number will not be accepted at our fulfillment center. Please have your original order number and details about the item(s) you wish to return ready. Once your request is reviewed and approved, we will provide you with the RMA number and detailed instructions for packaging and shipping the item back to us. It is the customer’s responsibility to ensure the item is repacked securely in its original packaging to prevent damage in transit.

Refund Process
Upon receipt and inspection of the returned item at our warehouse, we will process your refund. Please allow a reasonable period for the return package to reach us and for our quality control team to inspect the contents. Refunds will be issued to the original method of payment used for the purchase. Please note that the original shipping charges are non-refundable. A restocking fee may be applied to returns of large furniture items or those requiring specialized white-glove pickup, to cover the costs of processing, inspection, and restocking. Any such fees will be clearly communicated during the return authorization process. The time it takes for the refund to appear in your account will depend on your financial institution’s policies.

Exchanges
If you wish to exchange an item for a different size, color, or product, the process involves returning the original item (following the standard return procedure above) and placing a new order for the desired item. This ensures you receive the new item as quickly as possible and allows us to manage inventory accurately. We recommend placing the new order as soon as you initiate the return to ensure availability.

Damaged, Defective, or Incorrect Items
Your satisfaction and the condition of your items are our priority. If you receive an item that is damaged, defective, or incorrect, please contact us immediately via the contact form on usaflamant.com within [Number, e.g., 48] hours of delivery. Please provide your order number and detailed photographs or a video clearly showing the issue. We will promptly guide you through the next steps, which may include arranging for a replacement, a pickup for the damaged item, or issuing a refund. We may require documentation from the delivery carrier in cases of visible shipping damage noted at the time of delivery.

Non-Returnable Items
For the protection of all our customers, certain items cannot be returned for health, safety, or custom-made reasons. This typically includes, but is not limited to: personalized or monogrammed products, made-to-order furniture, final sale items (clearly marked), opened bedding, and lighting fixtures that have been installed. These restrictions are clearly noted on the relevant product pages at the time of purchase.

By completing a purchase on usaflamant.com, you acknowledge that you have read, understood, and agree to the terms of this Return & Refund Policy. We reserve the right to update this policy at any time, and any changes will be effective for purchases made after the revised policy is posted.